How WATCH Works


The WATCH service works via an alarm unit that simply connects to your existing telephone line.

By pressing a button on the unit or via a button, worn as a pendant around your neck or wrist, help is available any time, day or night.

The button works anywhere within your home and garden using a powerful microphone to enable the call centre to hear you, even if you are in a different room.

If you are unable to speak or cannot be heard, we will still be able to identify your name and address so somebody can be sent to your aid.


  • Step 1- Press the button to activate the alarm
  • Step 2- The alarm unit dials our dedicated call centre, alerting a trained operator that you need help who will identify you and access your medical and emergency contact details.
  • Step 3- The operator will check that you are okay and contact your designated key holder (relative, neighbour or friend) or the emergency services if necessary.
  • Step 4- If needed, help will arrive.

When your alarm system is installed, we take note of your details, including medical history, the best way to get into the property (the code for your key safe, if you have one) and details of your next of kin or carer

If you make a call, the call centre will know who you are and where you live, this means they know how to handle the situation

Don't worry if you have no next of kin to come and help you up. One of our mobile response officers will come round to give you a hand

Mobile Response Officers


If you have any further questions, please refer to our list of frequently asked questions.

If you would like to receive any leaflets to display at your place of work, local surgery, pharmacy please contact us and we can post these out to you.

Would you like a free demonstration of our WATCH alarm and associated technologies? Please contact us via the most convenient method and we can book this in for you.

Would you like a demonstration to a group or the WATCH alarm service to attend an exhibition then please contact the Team to arrange.

For further information about how telecare enables people to remain safe and independent in their own home, visit Mick's House http://mickshouse.info/